MEMBER SERVICES

MEMBER RESOURCES

Member Login

Login Instructions

Order ID Cards

Access Forms

Telamedicine with Teladoc

Find Providers within your PPO

Click on services below to learn more

MCA Services

MEMBER SUPPORT SERVICES

MCA member services division is available to assist members with their everyday questions and needs. Members can obtain information via a dedicated MCA member support representative or electronically through our secure web site. Contact Customer Support

  • By phone: 1-800-922-4966 Option 6
  • By email: customersupport@mcoa.com



FLEXIBLE SPENDING HRA/HSA ADMINISTRATION

MCA is fully equipped to manage diverse plan types including Health Savings Accounts, Health Reimbursement Accounts and Flexible Spending Accounts. These services are available independently or can be integrated through MCA medical benefit administration. Contact Flex/HRA/HSA Support

  • By Phone: 1-800-922-4966 Option 4 Mon-Friday 9:00 AM to 4:00 PM EST
  • By Email: flexsupport@mcoa.com



CARE MANAGEMENT

MCA works with professional care management partners (DM/CM/Precert/Wellness) to help manage the cost of the chronically ill and other high-risk populations. The techniques utilized help prevent condition escalation while improve member wellness and controlling costs.



CARE Network Services

PRE-CERTIFICATION/CONCURRENT REVIEW/DISCHARGE PLANNING

Includes:

  • Acute Inpatient Medical/Surgical Hospitalizations
  • Acute Inpatient Rehabilitation
  • Long Term Acute Care (LTAC)
  • Acute Inpatient Psychiatric/Mental Health Treatment
  • Acute Inpatient Chemical Dependency Treatment



CASE MANAGEMENT

Case Management of the Clinically Complex Patient is comprised of:

  • Cohesion of Care
  • Acute Inpatient Rehabilitation
  • Accessibility of Alternate Care
  • Conservation of Health Care Dollars



WELLNESS HOPE HEALTH NEWSLETTER

Includes:

  • Monthly Health and Wellness Newsletter
  • Prevention/First Aid/Health Topics



Benefit Planners & Associates Services

ANCILLARY GROUP BENEFITS

Benefit Planners offers a single source solution to employer groups by providing a
variety of ancillary benefit products including:

  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • Long Term Disability Short Term Disability
  • Flexible Spending
  • Long Term Care Coverage
Benefit Planners and Associates can help custom design a package that
greatly improves your overall employee benefit value.