MEMBER SERVICES

MEMBER RESOURCES

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MCA Services

MEMBER SUPPORT SERVICES


MCA member services division is available to assist members with their everyday questions and needs. Members can obtain information via a dedicated MCA member support representative or electronically through our secure web site. Contact Customer Support

  • By phone: 1-800-922-4966 Option 6
  • By email: customersupport@mcoa.com




FLEXIBLE SPENDING HRA/HSA ADMINISTRATION


MCA is fully equipped to manage diverse plan types including Health Savings Accounts, Health Reimbursement Accounts and Flexible Spending Accounts. These services are available independently or can be integrated through MCA medical benefit administration. Contact Flex/HRA/HSA Support

  • By Phone: 1-800-922-4966 Option 4 Mon-Friday 9:00 AM to 4:00 PM EST
  • By Email: flexsupport@mcoa.com




CARE MANAGEMENT


MCA works with professional care management partners (DM/CM/Precert/Wellness) to help manage the cost of the chronically ill and other high-risk populations. The techniques utilized help prevent condition escalation while improve member wellness and controlling costs.





CARE Network Services

PRE-CERTIFICATION/CONCURRENT REVIEW/DISCHARGE PLANNING


Includes:

  • Acute Inpatient Medical/Surgical Hospitalizations
  • Acute Inpatient Rehabilitation
  • Long Term Acute Care (LTAC)
  • Acute Inpatient Psychiatric/Mental Health Treatment
  • Acute Inpatient Chemical Dependency Treatment




CASE MANAGEMENT


Case Management of the Clinically Complex Patient is comprised of:

  • Cohesion of Care
  • Acute Inpatient Rehabilitation
  • Accessibility of Alternate Care
  • Conservation of Health Care Dollars




WELLNESS HOPE HEALTH NEWSLETTER


Includes:

  • Monthly Health and Wellness Newsletter
  • Prevention/First Aid/Health Topics





Benefit Planners & Associates Services

ANCILLARY GROUP BENEFITS


Benefit Planners offers a single source solution to employer groups by providing a
variety of ancillary benefit products including:

  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • Long Term Disability Short Term Disability
  • Flexible Spending
  • Long Term Care Coverage
Benefit Planners and Associates can help custom design a package that
greatly improves your overall employee benefit value.





PITTSBURGH

1910 Cochran Road

Manor Oak Two Suite 605

Pittsburgh, PA 15220

800-922-4966

KNOXVILLE

2607 Kingston Pike

Suite 190

Knoxville, TN 37919

800-762-8316

HARRISBURG

6345 Flank Drive

Suite 400
Harrisburg, PA 17112

717-652-8040

© 2018 by Managed Care of America, Inc.