MEMBER SUPPORT SERVICES

MCA member services division is available to assist members with their everyday questions and needs. Members can obtain information via a dedicated MCA member support representative or electronically through our secure web site. Contact Customer Support

• By phone: 1-800-922-4966 Option 6
• By email: customersupport@mcoa.com

FLEXIBLE SPENDING HRA/HSA ADMINISTRATION

MCA is fully equipped to manage diverse plan types including Health Savings Accounts, Health Reimbursement Accounts and Flexible Spending Accounts. These services are available independently or can be integrated through MCA medical benefit administration. Contact Flex/HRA/HSA Support

• By Phone: 1-800-922-4966 Option 4 Mon-Friday 9:00 AM to 4:00 PM EST
• By Email: flexsupport@mcoa.com

CARE MANAGEMENT

MCA works with professional care management partners (DM/CM/Precert/Wellness) to help manage the cost of the chronically ill and other high-risk populations. The techniques utilized help prevent condition escalation while improve member wellness and controlling costs.

PRE-CERTIFICATION/CONCURRENT REVIEW/DISCHARGE PLANNING

Includes:

• Acute Inpatient Medical/Surgical Hospitalizations
• Acute Inpatient Rehabilitation
• Long Term Acute Care (LTAC)
• Acute Inpatient Psychiatric/Mental Health Treatment
• Acute Inpatient Chemical Dependency Treatment

CASE MANAGEMENT

Case Management of the Clinically Complex Patient is comprised of:

• Cohesion of Care
• Acute Inpatient Rehabilitation
• Accessibility of Alternate Care
• Conservation of Health Care Dollars

WELLNESS HOPE HEALTH NEWSLETTER

Includes:

• Monthly Health and Wellness Newsletter
• Prevention/First Aid/Health Topics

ANCILLARY GROUP BENEFITS

Benefit Planners offers a single source solution to employer groups by providing a
variety of ancillary benefit products including:

• Dental Coverage
• Vision Coverage
• Life Insurance
• Long Term Disability Short Term Disability
• Flexible Spending
• Long Term Care Coverage