MEMBER SERVICES
MEMBER RESOURCES
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MCA Services
MEMBER SUPPORT SERVICES
MCA member services division is available to assist members with their everyday questions and needs. Members can obtain information via a dedicated MCA member support representative or electronically through our secure web site.
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By phone: 1-800-922-4966 Option 6 -
By email: customersupport@mcoa.com
FLEXIBLE SPENDING HRA/HSA ADMINISTRATION
MCA is fully equipped to manage diverse plan types including Health Savings Accounts, Health Reimbursement Accounts and Flexible Spending Accounts. These services are available independently or can be integrated through MCA medical benefit administration.
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By Phone: 1-800-922-4966 Option 4 Mon-Friday 9:00 AM to 4:00 PM EST -
By Email: flexsupport@mcoa.com
CARE MANAGEMENT
MCA works with professional care management partners (DM/CM/Precert/Wellness) to help manage the cost of the chronically ill and other high-risk populations. The techniques utilized help prevent condition escalation while improve member wellness and controlling costs.
CARE Network Services
PRE-CERTIFICATION/CONCURRENT REVIEW/DISCHARGE PLANNING
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Acute Inpatient Medical/Surgical Hospitalizations -
Acute Inpatient Rehabilitation -
Long Term Acute Care (LTAC) -
Acute Inpatient Psychiatric/Mental Health Treatment -
Acute Inpatient Chemical Dependency Treatment
CASE MANAGEMENT
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Cohesion of Care -
Acute Inpatient Rehabilitation -
Accessibility of Alternate Care -
Conservation of Health Care Dollars
WELLNESS HOPE HEALTH NEWSLETTER
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Monthly Health and Wellness Newsletter -
Prevention/First Aid/Health Topics
Benefit Planners & Associates Services
ANCILLARY GROUP BENEFITS
variety of ancillary benefit products including:
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Dental Coverage -
Vision Coverage -
Life Insurance -
Long Term Disability Short Term Disability -
Flexible Spending -
Long Term Care Coverage
greatly improves your overall employee benefit value.